Vodafone is creating 2,100 jobs under a £2billion investment plan for its network and services. This is the network’s biggest recruitment drive in years, with Manchester holding the most of these new jobs.
The telecoms giant will offer the new customer service roles over the next 24 months. About 800 jobs will be created at its centre in Manchester and 150 in Newark. Additionally, another 150 will be in Stoke-on-Trent and 100 in Glasgow.
Vodafone’s third-party customer service partners will also add 600 jobs in Newcastle upon Tyne. The company has also confirmed that about 200 in western Scotland and 100 in Cardiff.
The chief executive Nick Jeffery said the new roles will make a real difference to the company’s customers. He added that it will make ‘a real difference to the communities that are the focus of our customer services investment’.
‘Our ambition is to give our customers the best experience possible, providing an outstanding level of service and support as we continue to invest in building the biggest and best network in Britain’.
Vodafone has 18million customers and 12,500 staff in the UK. Culture, media and sport secretary Karen Bradley said the global firm ‘is demonstrating its confidence in the UK’.
In October 2016, regulator Ofcom fined Vodafone £4.6m for “serious” breaches of consumer protection rules. This was the regulator’s largest fine for a telecoms operator.
Ofcom said Vodafone had misled pay-as-you-go customers. It said the telecom company charged customers for top-up credit but “providing nothing in return”.
The regulator also found that Vodafone had broken the rules on handling customer complaints.
Vodafone said at the time it was “determined to put everything right”.