Claims Management Regulator (CMR) has fined The National Advice Clinic for inundating people with millions of cold calls.
The National Advice Clinic, based in Lancashire, has made nearly 6 million calls between October 2014 and April 2015, about noise-induced hearing loss claims.
Over 2,000 complaints were received by Ofcom, due to callers who were registered with the Telephone Preference Service (TPS) – a service designed to prevent cold callers being flooded with calls.
This is the fourth highest fine since the law was introduced in 2014.
CMR head Kevin Rousell highlighted the severity of the situation stating, “They showed an alarming disregard for the misery their tactics can cause; particularly to the elderly and vulnerable people”.
TNT Business Frances Scott